This is a new-opened role responsible for customer service - order management for Top FMCG Company based in Zhangjiang. This is a 12-month contractor role for the first assignment and potential renew the contract with good performance promisingly.

Reporting to Customer Service Manager, this role is mainly responsible for:
· Receive and process customer orders in SAP system, including coordinate responsible departments to meet special requirements from customers and provide related documentations.
· Coordination with material planning, production, quality control and logistics to ensure timely delivery of products to the customers.
· Provide timely and accurate information to internal and external customers related to execution and following up of orders.
· Receive and process quality or services complaints in system, process product returns/replacements and credit requests from customers.

Requirement:
· Solid work experience as sales operation or customer service in big company, experience in retail or FMCG industry preferred
· Strong SAP system user and skillful with Office Software, familiar with data analysis and report preparing
· Familiar with daily administration job and proactive working attitude
· Good command of English preferred