职责描述： -Existing Customer Digital journey analysis and benchmark with competitors of same and other industries. Perform data analysis, preprocessing, and feature extraction to improve Customer experience with our Company systems. -Implement design flow modifications and tailoring for specific use cases supporting Marketing & Business Development and IT departments -Assist with documenting, updating and maintaining work-flow procedures for Customers and Dealers – and tell us where we can do better! -Work with creative teams to develop innovative customer oriented and technology-enabled ideas, support problem identification and resolution process for technical issues with platforms and environments. -New fresh ideas and market trends from your perspective with Strong eye for details and Never afraid to share your ideas -Collaborate with cross-functional teams to deliver designs that are creative, useful, and align with technical and brand standards -Take ideas from concept to execution, working with project managers and colleagues, information technologists, and content experts to deliver an effective user experience -Assist with Business Development Team activities -Prepare and present a benchmark of customer digital journey of other AFCs -Give recommendation and new ideas for improving the potential customer experience. -Support the enhancement of customer digital journey with closer contact with the customer. 任职要求： -Bachelor Degree -Good speaking and writing in both English & Chinese -Major in digital marketing or social media -Positive, result oriented and precise -Happy to learn new things and to meet new people -Good verbal and written communication skills -Proficiency in Microsoft Office; PPT, Excel and Word