EXPECTATIONS AND TASKS As an intern in our Shanghai scrum team, you will support our internal colleagues with ticket handling as well as testing our deliverables. The scrum team is responsible for providing the data foundation for all reporting in context of customer incidents, installations as well as service orders. Main tasks include: Monitor and initial response to new incoming tickets for all our categories. Check whether the predefined questionnaire of issue description is filled. Able to answer some consulting questions. Stop ticket handling process towards enhancement / change requests from the ticket creator. Reproduce the issue described in the ticket. Distribute tickets to proper components / categories.   Centrally track the status of those support tickets created for the received IT Direct tickets. Coordinate and support authorization apply for support colleagues and remind our developers to update those tickets asap. Provide statistical data for our ticket handling status if required.  Test our reporting deliveries. EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES Senior Year major in technical/scientific field Good English communication skill High level of curiosity, motivation and willingness to learn new technologies Strong team player Ability to deal with multiple projects in parallel   Work Schedule: minimum 3 days a week for at least 6 months Work Location: 上海市浦东新区哈雷路金科路2889弄长泰广场D栋SAP公司