Accountabilities: • To support online chat service globally and ensure the online requests shall be answered properly; • To verify global customer profiles and update per local office’s request; • To verify My OOCL Center new registration; • To handle rollover notification for TPT; • To support publish Vessel Information Board on daily basis;• To support other tasks if any.工作职责: • 支持全球在线客户服务平台,确保及时有效地解决客户问题; • 负责全球客户资料信息的验证和更新; • 负责我的OOCL客户注册资料信息的验证和更新; • 负责通知客户换船信息; • 每天定期发布船舶咨询;• 支持部门其他任务安排。Requirements: • Fluent English, both oral and written; • Bachelor degree preferably in Logistics, Business or related; • CET-6, good command of both oral and written English, 1 year+ work experience in documentation or customer service department is preferred; • Problem-solving and negotiation skills; • Skillful communication with internal and external; • Accountable and responsible, Positive attitude under high pressure, patience; • Strong PC skills required (Microsoft Office 2007 Word, Excel, PowerPoint etc.)要求: • 航运物流或相关专业,经济类本科毕业;语言类专业本科毕业; • 流利的英语口语及标准的书面英语,通过大学英语6级者优先考虑; • 具备良好的沟通技巧和团队合作精神; • 有责任心和积极的态度以及良好的耐心去面对困难; • 具有良好的计算机能力(MS Office Word, Excel, Power Point 2007的使用及快速打字能力)