【职位描述】
Define all user related service products by benchmarking the industry service products to facilitate purchasing process and drive customer retention.
Seek out cross-project synergies (across global initiatives, regional plans and interdependent projects) and ensure leveraged opportunities across all project initiatives.
Collaborate with key business group contacts, project teams and global/regional service contacts to design, develop and implement product training programs that support business objectives.
Proactively engage Governance and Experience internal functions, such as Service Delivery, Operations, Process, Quality, Training, and SOP to drive improvement efforts.
Managing and pushing through relevant aftersales policy to be published externally
【职位要求】
Participating BA/BS degree Passion for customers and partners and effective at designing and implementing experience KPIs and other measures.
Ability to advocate and influence while not owning directly.
Ability to work cross-group and cross-level, and with all levels of management.
Able to navigate through ambiguity and a fast changing environment, proven track record to thrive in a matrix environment.
Strengths in problem solving, issue-resolution, ability to work in a deadline-driven work environment, attention to detail, and ability to multitask.
Strong verbal and written communication skills with demonstrated experience engaging and influencing senior executives.
Strong ownership and a team player, always focused on delivering results with high standards.
Bilingual speakers are highly preferred, and fluency in English is a must.