Desktop Support Technician

This position will be on the front lines of Tesla Motors’ IT systems support. IT Desktop Technicians will be the face of IT for internal customers. The primary task of this position will be to troubleshoot and resolve endpoint issues, install and support the systems, and assist with the day-to-day operations for Tesla’s global IT infrastructure to provide for the growth of Tesla’s initiatives. These duties will be performed in compliance with policy guidelines and within timeframes as defined in the team’s SLAs and/or project requirements.

Job Summary:

Provide day-to-day delivery and technical support for end-users of desktop applications, telephones, handheld email devices, printers and computer hardware.

Responsibilities:

• 35% Supports Windows desktop OS. Diagnoses and troubleshoots computer and general network issues.

• 10% Provides timely resolution of end user problems
• 20% Provide support for field personnel remote communications and connectivity
• 10% Basic administration of phone systems
• 25% As necessary, performs other duties as required.
• Other Responsibilities: Perform other related duties as assigned, based on the business need

• Ability to communicate effectively both orally and in writing and to establish and maintain cooperative working relationships with persons contacted in the course of performing assigned duties including company management and outside business associates.
• Exercise independent judgment consistent with department guidelines\standards.

• Organize and prioritize workflow and to meet established timef