Basic Function and Scope of the Position:
This individual will work as part of China Quality team to support the Quality Operations in the commercial areas in Greater China region.
Tasks and Responsibilities:
Provide quality support to sales and service & support function on building and improving quality process to ensure both quality compliance and better customer experience
Collaborate with service and support team on critical complaint escalation
Perform trending analysis (Quality Metrics) on an as needed basis, including using statistical process control methods
Provide the quality training to provide awareness as well as to facilitate the implementation of existing process
Work with management to improve quality system policies and procedures
Provide management with status update and escalate issues in a timely manner

All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.

Preferred Education:
Bachelor’s degree in Biological or Laboratory Science, Life Sciences

Preferred Requirements:
More than 5 years of relevant experience of quality management in commercial environment
Have deep understanding of NMPA regulations, especially GSP.
Strong communication, facilitation, coaching, problem-solving and decision-making skills.



岗位基本职能与工作范围：
该岗位人员将作为中国质量团队的一员支持大中华区商业领域的质量运营。

任务与职责：
为销售部门以及服务和支持部门提供质量支持，建立和改进质量流程，以确保质量合规和更好的客户体验。
与服务和支持团队合作处理关键的投诉升级问题。
根据需求进行趋势分析（质量指标），包括使用统计过程控制方法。
提供质量方面的培训，以提升认知并促进现有流程的实施。
与