What you will be doing: • Anticipate and advise on project plans, potential issues, prioritization, and overall management of a project at the initial scoping stage. • Assessment of company-level sales pipeline reports to effectively forecast upcoming needs on resources, and proactively contact account managers to obtain necessary information. • Provide first-line assistance to representatives with queries and escalations, and with contact-coaching and feedback sessions. • Help with the upskilling of other team members. • Assist with the preparation of statements of work and other sales-related documentation. • Undertake ad hoc projects as and when required. • Coordinate workloads within the team, and delegate tasks as needed. • Take part in SHL software testing as part of tactical or strategic change programs. What we are looking for from you: Essential: • Excellent organizational and time management skills. • Experience and comfort reviewing and managing data. • Experience in meeting goals in established timeframes.