What do AI trainers do?
Imagine you are working as a customer service trainer in a call center, your job is to schedule and conduct training sessions for new customer advisors, enrich their business knowledge, coach them to understand customers’ requests, and evaluate their task performance. While for AI trainers, instead of training humans, we specialize in training virtual agents that are called chat-bots.
We are a global AI service operation team providing 11 languages, so you will have the opportunity to accumulate valuable experience in the fast-growing artificial intelligence field, and its applications in dynamic business settings.
What will your day look like:
Ø Complete AI relevant training courses provided by AI team and get the AI trainer certification
Ø Design customer-robot interaction by reviewing our knowledge base, including Q&A maintenance to guarantee business coverage of the knowledgebase. Standard answer script writing and optimization natively in specific language and keep answers in line with updated business procedure. Optimize the content of the answers, business logic configurations and answer display according to customer’s needs and real time booking status.
Ø Improve the customer intention recognition accuracy of the chat-bot by performing corpus annotation in a high-quality manner, which will be used for AI model training.
Ø Identify the issues in the customer-robot interactions, prudently analyze the relevant data and generate regular chat-bot performance reports, and continuously improve the algorithm model accuracy, customer satisfaction,